Our focus topics 2025
Rising customer expectations, economic pressure and new technologies are rapidly changing the world of insurance. AI, cloud transformation and regulatory requirements such as DORA and the EU AI Act are increasing complexity - while at the same time offering opportunities for sustainable, efficient business models. Now is the time to drive innovation forward in a targeted manner.
Focus topics 2025
The insurance industry is facing profound changes. Customers today expect digital, personalized experiences and seamless interaction with insurers. At the same time, economic pressure is increasing due to inflation and rising claims costs - efficiency is becoming a key success factor. Added to this are technological developments such as artificial intelligence and cloud transformation, which are accelerating change but also pose challenges for existing systems. New regulatory requirements such as DORA, FIDA and the EU AI Act are also increasing the complexity of compliance, cyber security and data management, while ESG standards such as CSRD demand sustainable business models.
To support our community in this transformation, we are addressing the three key areas in 2025:
Customer interface
Data & AI
Sustainability
Customer interface
Changing customer needs, new technologies and FIDA regulation are opening up exciting opportunities. Together with you, we want to shape customer journeys and exploit new growth opportunities across all sectors! To this end, we are focusing on 2025:
Distribution of the future:
The role of agents, intermediaries and sales networks is changing through technology, AI and data - towards new services and business models. How can a seamless omnichannel strategy with 24/7 availability on the preferred customer channel be achieved while maintaining cost efficiency?
Service excellence:
Automation and AI can optimize customer touchpoints along the entire journey - from claims processing to personalized service. How can more touchpoints be created to make targeted use of cross-selling and upselling potential?
Partnerships & ecosystems:
Growth in saturated markets requires new approaches - from additional services to the integration of insurance into other sectors such as mobility. How can insurers use ecosystems to create real added value for their customers?
For members and partners: We will be launching our Customer Interface Community from March 2025. Please register by e-mail to
Data & AI
Artificial intelligence and data remain key drivers for insurers. Together with you, we want to take our Scale AI program from last year a step further - from smart infrastructure to value-creating use cases. Let's shape the future of the industry in a data-driven way!
Data strategy:
Clear models for governance, compliance and AI use. How do insurers create a scalable data strategy?
Tech infrastructure:
Accelerating cloud transformation without jeopardizing cybersecurity and data protection. How can the secure and efficient transition succeed?
High-Value Use Cases:
AI is transforming underwriting and risk modeling in P&C, life and health. How can new potential be leveraged?
For members and partners: We will be launching our Data u0026amp; AI Community from March 2025. If you are interested, please send an e-mail to
Sustainability
Climate change is bringing insurance companies into focus and reporting requirements are increasing. Together with you, we want to see sustainability not just as an obligation, but as an opportunity - for innovative products, services and preventive solutions. To this end, we will focus on the following topic modules:
Climate Risk Modeling:
Better data and models for natural disasters How can climate risks be predicted more accurately?
Tech prevention & early warning:
Warning systems, monitoring and incentives for sustainable behavior. How can insurers actively promote prevention and help close the protection gap with new products and services?
Regulation & Reporting:
Using and managing different data sources efficiently. How do you create a sound data strategy for sustainability? Automation of sustainability reporting. How can insurers implement compliance efficiently?
For members and partners: We will be launching our community on the topic of sustainability from May 2025. If you are interested, please send an e-mail to
News from the ITHM
Discover the latest developments, trends and successes from our network.
