Webinar Takeaways: In Austria and Italy, digital wallet technologies have long since become widely adopted by the general public. This creates ideal conditions for the introduction of the EUDI wallet. What can we learn from this in Germany?
Our neighbors are leading the way in the adoption of wallet technologies: In Austria, two-thirds of the population already use digital authentication via “ID Austria.” Earlier versions of this solution have been around since 2005. In Italy, the government’s “App IO” has been downloaded nearly 40 million times. And an increasing number of exciting use cases from the private sector are emerging around the platform. In short: The conditions are ideal for the transition to the EUDI Wallet—even if the timeline for implementation is considered ambitious, even in the pioneering countries.
What can Germany—and the insurance industry in particular—learn from this? We asked Herbert Leitold, Director of the A-SIT Secure Information Technology Center in Graz, and Benedetta Majorana, Head of Customer Experience Design & Digital Channels at Generali Italia, this question during our webinar in late April 2026.
Here are three key takeaways from the expert discussion—find out more by logging in to the ITHM webinars:
- The key to a successful rollout: customer-centricity—the practical benefits must be apparent at first glance. Smart communication is therefore essential. It’s crucial to keep older users and those less tech-savvy in mind.
- Mobile-first and as few barriers to access as possible: While this is practically a given these days, past experiences with rather lackluster chip card solutions and confusing PIN systems underscore this point once again.
- Building—and maintaining—trust: Both the government and insurance companies expect data to be as up-to-date and reliable as possible.
Press Contact:
Markus Walter (Director of Communications, ITHM)
[email protected]
