Deep Dive Day at Wavestone!
Look forward to an exciting onsite event about forward-looking solutions and technical feasibility in the area of customer contact strategies. Together we will dive deep into best practices and experience inspiring insights from the ITHM ecosystem.
What you can expect:
- Developing customer contact strategies: Building effective and sustainable contact strategies - from planning to implementation along the customer journey.
- Future-proof IT infrastructure: What requirements modern IT landscapes must fulfill in order to efficiently enable new business models and customer experiences.
- Compliance as an enabler: checklist for the legally compliant implementation of new use cases - with internal and external control function, together with the compliance department.
- Systematic use case development: Methods for the structured identification, prioritization and development of innovative use cases - including practical reports from the industry.
- Success stories & outlook on the customer contact of tomorrow: Inspiring insights from successful projects - plus a look at future touchpoints and opportunities to increase the Net Promoter Score (NPS).
In addition to exciting content, there will of course be plenty of opportunities for networking, exchanging ideas with experts and thinking ahead together! Ideal for this: Networking drinks after the official event.
We look forward to seeing you and to an inspiring day with the ITHM community!
Target group:
- Distribution
- Marketing & customer interface
- Innovation
- IT managers
- Controlling